A Tradition of Insurance Excellence
and Innovation Since 1929
"I would like to give a special Thank You and praise for great customer service to one of your employees, Susan Meader. I was trying to contact Gail, but upon calling, discovered that she was out of the office, and Susan was filling in for her. I left a message as I was looking for a copy of my condo's flood insurance, but was convinced I would not get a call back as Ssuan was probably overwhelmed by filling in for her fellow employee. How pleasantly surprised I was when she called me. She advised me she was going to talk personally to the person who was handling my refinance at Valley National Bank to see exactly what they were looking for.
What customer service!! She went over and beyond what I expected. Great customer service is very rare these days!
I just wanted you to know I truly appreciated her help, and give a word of praise. "
-Patty D of Port Monmouth, NJ
"I just want to thank you so much for all your hard work and efforts with helping us get these insurance issue's finalized. I didn't think it was possible to actually enjoy buying insurance, but somehow you made it happen. I will most certainly be referring my friends and family your way. I discussed with my wife how you diligently got us each and every reduction we were eligible for and we mentioned how rare that kind of service is these days. I just wanted to let you know that it is very much appreciated, not only in this economic climate, but it is reassuring to know that people still care about just flat out doing a great job.
Thanks again Lorie, you're the best!!"
-Mike & Jamie of Rumson, NJ
"Thank you very much - Lisa was GREAT!! I now have multiple umbrella policies plus the general liability policy I needed for the Ocean Grove home. Thanks again for all the help."
-Ed from American Envelope
"I want to commend the efforts of Dorothy Jager on our behalf in a recent homeowners insurance matter. Thanks to Dorothy, we were able to obtain insurance through your agency after we discovered that our homeowners policy with High Point Insurance had lapsed. We had not been able to find the proper notification of this from the company and were shocked to learn about it from our mortgage company, Wells Fargo, who requires continuous insurance ad a condition of our mortgage.
Dorothy encouraged us to contact the executive offices of High Point in Red Bank and discuss the matter with them on a conference call. We did so this past Tuesday and through our combined efforts, were able to convince High Point that after being a customer for 25 years, without ever having filed a claim, we deserved reinstatement of our policy for the time it had lapsed. When the paperwork is finalized, this will have saved us considerable expense of a policy provided by our mortgage company. In my opinion, Dorothy's initiative and knowledge of insurance carrier procedures were the deciding factors in bringing this matter to a successful resolution. You are fortunate to have someone with such dedication to customer service in your company."
-Norm of Rumson, NJ
"Sandy, thank you so much for all of the time and attention you gave to our recent insurance issues. You are most efficient and an absolute delight to work with. I very much appreciate all that you do for our companies and me. Thanks again and have a nice day.
-Maureen Millennium Eye Care